Job Responsibilities and Duties:

• Communicate with inspectors and technicians to determine the work that needs to be completed on a vehicle and repair any approved items in house or send the vehicle out to dealerships or third-party vendors for repair if necessary.
• Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Investigate accidents or injuries and prepare report of findings.
• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Observe and evaluate workers’ appearance and performance to ensure quality service and compliance with specifications.
• Inspect work areas to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Evaluate employee performance and recommend disciplinary actions to address performance problems.
• Meet with other managers or supervisors to stay informed of changes affecting operations.
• Participate in continuing education to stay abreast of industry trends and developments.
• Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring recommendations.
• Recommend personnel actions, such as promotions, transfers or disciplinary actions.
• Inspect job sites to determine the extent of maintenance or repairs needed.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees

• Administrative Functions
• Hold daily and monthly staff meetings as required covering key information.
• Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates
• Complete service department reporting and month-end procedures on time

Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time
• Possess ability to meet and exceed automotive industry standards in service, sales and operations
• 5-7 years proven track record of success as a Service Manager in an automotive dealership
• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan

Job Type: Full-time

Pay: $95,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Miami, FL 33166: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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