Reports To:
Manager of Cable Operations
Overall Responsibility:

Support Telarus agent pricing requests, monitor provisioning statuses for orders, and support immediate agent needs and activities for cable requests.
Key areas of Responsibility:

• Review and submit contracts for cable orders
• Update cable portals with order details
• Email partners with updates, need paper trail
• Employee must maintain consistent communication with manager throughout his/her employment
• Communicate status updates of orders to the partner
• Provide installation, construction updates
• Proactively monitor provisioning statuses and address/escalate as needed
• Track order status and update as needed using system Telarus provides
• Facilitate paperwork generation processes between the supplier and the agent
• Attend ongoing training with Suppliers to learn new product offerings
• Regular, consistent, predictable attendance is an essential job function
• Increase knowledge of the Telarus Back Office portal and tools
• Complete milestones competency testing within 90 days of employment

Consults With:

• Support Manager
• Supplier Channel Manager
• Supplier Management
• Commissions Department
• All levels of management
• Field sales
• Telarus agents

Qualifications:

• Must have at least 4 years of work experience in an office, customer service, retail, or support desk role
• Extremely proficient with grammar, spelling, and writing
• Very detail-oriented and able to juggle new and ongoing customer needs
• Knows how to balance a warm, yet professional written tone and understands how it reflects our brand
• Technically savvy and able to learn new software platforms quickly
• Cool under pressure when faced with a backlog of work or frustrated customers
• Willingness to jump in and help on other projects, as needed
• Effective communicator via phone or email
• Effective listener
• Ability to manage multiple projects and identify/address individual issues
• Display ability to critically think through issues to identify an appropriate solution
• Maintain a role of ethics and honesty
• 40 hours continuing education per year
• Must have background in managing email workload

• Headquarters is located in Sandy, Utah but this position is remote and can be worked anywhere in the U.S.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

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