About Pan-Am

Pan-Am Dental is a full service lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in the heart of Downtown Savannah, minutes from Savannah’s amazing parks, shopping, dining, entertainment and beautiful beaches, and a short drive between Savannah and Charleston which offers historic landmarks filled with rich southern culture and beautiful low country landscape you won’t find anywhere else along the Atlantic Coast.

Position Description

They are a member of the primary case entry team. They are responsible for ensuring that customer products are entered into the data base system quickly and correctly.

General Duties & Responsibilities

• Receives case, opens case and identifies contents and customer order requests
• Accurately enter information on incoming cases into computer system and generate work tickets
• Code cases in for data entry
• Make necessary changes to computer work tickets to place cases on "hold", change dates, codes, etc.
• Scanning of paperwork for each case for electronic storage
• Look up previous paperwork in files as needed for case information or reworks
• Answer incoming calls and respond to customers emails
• Route calls to appropriate resource– Process orders, forms, and customer requests.
• Understand case flow schedule of operations
• All other duties as assigned.

Qualifications

Should be proficient in relevant computer applications, have knowledge of customer service practices and principles, excellent data entry and typing skills, and superior listening, verbal, and written communication and comprehension skills.

Skills and Abilities Required

• Computer skills
• Should be proficient in relevant computer applications
• Have knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Basic software knowledge– Navigate Labtrac efficiently
• Superior listening, verbal, and written communication and comprehension skills.
• Understand different script terminologies for case entry
• Must be able to read, write, speak and understand English
• Strong attention to detail
• Multi task
• Knowledge of dental anatomy and terminology preferred.

Job Type: Full-time

Pay: From $40,000.00 per year

Work Schedule: Monday – Friday, 8:30am – 5:00pm

Benefits

– Medical, Dental, Life– 401k with healthy match– PTO & Sick Time– Early afternoons on Friday (Leave by 3pm)

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Savannah, GA 31401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Data entry: 1 year (Required)
• Customer service: 1 year (Required)
• English: 1 year (Required)

Work Location: One location

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