Responsibilities

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the White Lodging Way.
• Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Attend to each call in a timely, courteous, and efficient manner, using correct telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. Enter all guest issues into the hotel’s guest request and defect tracking system.
• Maintain a daily log of all calls. Input information into computer system to include: -Guest name, room number and folio number-Service request or issue-Time of call-Agent name-Action taken/resolution-Follow up information, including final status
• Take in-room dining orders.
• Demonstrate menu knowledge to be able to: -Describe the menu item including ingredients, cooking method, and how it is served -Ask applicable questions to customize the dish to the customer (i.e. rare, medium-rare, type of toast, etc.) -Suggestively upsell -Offer alternatives if the guest’s desired item isn’t available -Pair drinks with foods.
• Property enter in-room dining orders into the Point of Sale system.
• Print and distribute reports per SOP.
• Follow up on all room service deliveries after delivery time to ensure guest satisfaction.
• Maintain communications board to communicate any outstanding issues, supply shortages, etc.
• Maintain and be familiar with a directory of information that contains, but is not limited to, the following, so guest requests and questions can be answered: -Local hotels, addresses, telephone and fax numbers-Airlines-Car rentals-Taxi and limousine services-Money exchanges-Banks and automated teller machines (ATMs)-Local restaurants, hours, type of food, price-Local attractions, hours, prices-Houses of worship, hours of services-Shopping facilities
• Maintain a pass-on log for the next shift, noting any services that are pending to ensure follow up.
• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints
• Promote teamwork and associate morale.
• Follow proper key control procedures.
• Perform other duties as assigned
• Work nights, weekends, and holidays as necessary.

Job Types: Full-time, Part-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Denver, CO 80202: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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