#120502 Practice Support Coordinator

DESCRIPTION

Under supervisor of the Practice Manager, the Practice Support Coordinator primarily oversees and provides leadership and training for all front and back-end duties such as rooming patients, Epic workqueue coaching, and other advanced administrative duties, etc. The Practice Support Coordinator has oversight over his/her junior counterparts. The Practice Support Coordinator serves as a resource for the entire department with the guidance of the Practice Manager, the Practice Support Coordinator initiates and participates in improvement efforts, which directly impact the practice. Creates and maintains staff scheduling, participates in timecard preparation and creates and maintains monthly and ad hoc reports. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Five (5) years of previous related experience; skills, and extensive knowledge of practices,
• One (1) year of supervisory or administrative lead experience in a large complex healthcare setting.
• Possess working knowledge of performance metrics.
• Experience in referrals and following specific scheduling protocols. Ability to register/schedule appointments by working between two systems.
• Proficient knowledge of computer programs to include Excel, PowerPoint, Graphs, Word, MS Teams.
• Possess the skills and extensive knowledge of practices in an ambulatory setting.
• Extensive knowledge of medical insurance, authorization, and referral processes as well as institutional contract matrix and institutional processes.
• High-level customer service and teamwork.

PREFERRED QUALIFICATIONS

• Bachelor’s and/or MBA.
• PMP Certification.
• Experience in ambulatory practice call center environment.
• Epic experience.
• Template Management Experience.
• Specialty Clinic Experience.

• White or Yellow Belt Lean Training.

  SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.