The Salvation Army
Adult Rehabilitation Center
JOB DESCRIPTIONTITLE: Resident Service Area CoordinatorDEPT.: Program
JOB CODE:

CLASSIFICATION: Non-Exempt

DATE: 8/8/22

REPORTS TO: Resident Manager

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective: Manage responsibilities at the front desk of the Resident Services Area with attention to detail and excellent customer service, all while maintaining a calm, professional demeanor.

Essential Functions:

• Monitor and enforce accessibility of main entrance into the building. Ensure visitors sign in and out of building and conduct proper screening. Ensure that all beneficiaries of the program sign-in and sign-out of the building.
• Monitor Resident Services Area and lobby. Demonstrate ability to assess situations and respond appropriately.
• Answer inquiry calls from prospective program participants. If needed, work with Intake Coordinator to coordinate the needed assessment.
• Answer calls and provide accurate information regarding Salvation Army Thrift Stores and ARC program.
• Make daily calls to outside agencies to assist in outreach.
• Coordinate with housing staff to arrange for transport of potential program participants (helping facilitate pick-ups of potential intakes)
• Administer alcohol test (breathalyzer) to all program beneficiaries and potential program participants when they enter the building, reporting any positive tests and recording/documenting the information.
• Assist when needed with daily duties including, but not limited to: alcohol tests, mail processing, emergency drills, fire, tornado, etc. in accordance with established policies and procedures.
• Search and accept appropriate and allowed drop off items. Issue receipts for cash drop offs. Maintain security of items until beneficiary receives them and proper forms are completed.

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. The requirements listed are representative of the minimal education, experience, skills, and/or abilities required for the position.

Minimum Qualifications:

Education: High school diploma, equivalent or working towards receiving it.

Skills/Abilities: Ability to read, analyze, and interpret professional reports. Ability to respond to common inquiries or complaints from beneficiaries, agencies, or the community. Ability to effectively present information to Administration, beneficiaries, and/or public groups. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of materials furnished in written, oral or schedule form. Must have computer skills in Microsoft Office and data management.

Supervisory Responsibility: None.

Certificates, Licenses, Registrations: None.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to sit; use hands, handle, hear and talk. The employee must regularly lift and/or move up to 15 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Working Conditions:

Work is performed in an office environment with a quiet to moderate noise level. The environment may experience temperature fluctuations based on weather.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. I understand that as an employee of the TSA Adult Rehabilitation Center my behavior and discourse should support, not hinder the recovery program of the beneficiaries.

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.

_____________________________________________ _____________________

Employee Signature Date

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Detroit, MI 48216: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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