Full-Time Retail Keyholder

We are looking for an enthusiastic and passionate individual to join our team as an experienced, full-time Keyholder at our new luxury dog boutique! Located in the heart of Beverly Hills, we are excited to bring our love and appreciation for pups to the glitz & glam of The Golden Triangle. In this role, you will be responsible for creating a lavish and welcoming shopping experience for our customers and their canine companions. Your duties will include greeting all clients, managing associates, building the brand with Store Manager & Director of Ops, and helping to meet the store's daily sales targets. The qualified candidate will provide a high degree of professionalism that supports a store-culture based on satisfactory relationships and continuous improvement. This full-time position is ideal for someone who is sales-driven, has great managerial skills, and loves the world of dogs.

Duties & RESPONSIBILITIES

• Lead team to success by leveraging company tools, incentives & strategies to support meeting sales goals
• Assumes all managerial duties to assist Store Manager & Director of Ops
• Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, and replenishment systems while maintaining a clean stockroom
• Ensure that staff adheres to all company polices and product knowledge
• Meet inventory accuracy and shrink results meet company loss prevention standards
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management
• Demonstrate strong business ethic through KPI’s to develop and support business driving strategies
• Helps with visual merchandising of sales floor
• Stays up to date with social trends to build the business
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Passion for selling, clientelling, and maintaining critical customer relationships
• Operates all technological equipment, POS & back-office software’s, and additional devices in an expert fashion
• Maintains a pristine, well-organized, and safe working environment
• Accurately and quickly handles cash, credit/debit, apple pay, and “pay later” payment options
• Performs all sales duties along with maintaining inventory, shipment check-in’s, stocking, and shipping.
• Communicates accurately & effectively to both customers, associates, and superiors
• Performs other retail duties as needed

QUALIFICATIONS

• High school diploma or GED required (or in process)
• Strong computer skills, including Microsoft Office, Google Workspace, and Shopify
• Outstanding managerial and customer service skills
• Loves being a part of a successful team & has a desire for luxury retail
• Strong verbal and written communication skills
• Ability to prioritize tasks, brainstorm alternative solutions, and troubleshoot basic issues
• Ability to work independently with minimal supervision
• Ability to stand on feet for extended periods of time during shift hours
• Reliable transportation
• Prompt, responsible, and professional
• Loves dogs
• Able to lift 30+ pounds
• Minimum 1 year of managerial and/or keyholder experience (visual experience is a plus)
• Minimum 2-year retail experience
• Must be able to work both weekdays and weekends (willing to work flexible hours)

—Shift Hours will range from: Sunday 10:30am-4:00pm, Tuesday-Saturday 10:30am-7:30pm with occasional Monday shifts as private shopping sessions for VIP clients.

—Base pay between $20-$23/hour.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Retail management: 2 years (Preferred)
• Retail Key holder: 1 year (Preferred)

Work Location: In person

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