About the company

Semper Solaris is the fastest growing leader in the Residential Solar Installation industry. We offer Solar, Battery, Roofing and HVAC installation and service! Semper Solaris now has offices in Campbell, Sacramento, Fresno, Manteca, Santa Fe Springs, Redlands, and San Diego. Our commitment to excellence has earned us an industry-wide reputation for being one of the top residential construction remodeling companies in California.

Benefits for Full-Time Employees Include:

Medical, Dental, Vision, Voluntary Life & AD&D Insurance, H.S.A., and Employee Assistance Program
Potential Bonus Opportunities and Career Path Opportunities for Top Performers!
Paid Sick and Vacation Time 401k

Position Summary:

Semper Solaris is looking for an organized and motivated Project Manager for our Solar Operations department. This person will perform a wide variety of administrative and communication duties including but not limited to scheduling installations and coordinating with customers and colleagues to drive project completion in a timely manner producing a 5-Star experience for every customer interaction. Must have previous office administrative and customer service experience! Previous solar and/or roofing experience strongly preferred.

The ideal candidate will be conversationally articulate, highly computer literate with experience utilizing MS Office programs Word and Excel. Experience with Salesforce is a plus. They will be a team player who is also comfortable taking charge of operational flow and advocating for the customer. They will be polished, professional and have strong organizational skills with the ability to perform multiple projects simultaneously while prioritizing responsibilities and work assignments.

Responsibilities:

• Manage pipeline of customers in a variety of work queues
• Keep jobs moving forward and on time
• Collect on accounts receivable and submit information to corporate office
• Answer incoming calls and field questions from customers
• Advocate for the customer and engage with the appropriate staff to ensure project is meeting SLAs and timelines
• Advocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challenges
• Utilize conflict management skills and escalate issues as needed
• Communicate effectively with branch personnel using a professional, empowering approach
• Provide daily reports and update to management
• Generate goodwill for the company in the form of 5-star reviews and referrals
• Perform other duties and tasks as needed

Qualifications:

• Minimum of 5 years' experience working in construction, preferably in the solar or roofing industry
• Must have experience in a lead or supervisor capacity, where you were responsible for the work of others
• Exceptional written and verbal communication, time management and follow-up skills
• Ability to manage long term relationships with customers, colleagues, and vendors
• Ability to manage small team, delegating responsibilities and following up on progress
• Proven ability to effectively manage complex processes
• Experience with Salesforce and proficient in Microsoft Office programs

Preferred Qualifications:

• Ability to prioritize work and work under sensitive time restraints
• Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations
• Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience
• Ability to follow through on assigned tasks and projects with minimal supervision
• Foresight and desire to take initiative to achieve desired results
• Ability to prioritize and multitask
• Exceptional customer service and verbal communication skills
• High level of organization and professionalism
• Strong attention to detail
• Good problem-solving skills

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to remain in a stationary position for long periods of time
• Must be able to talk, listen, and speak clearly on telephone

Pay : $65,000 to $90,000 Dependent on Experience and Skills

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.