RNL is adding a Supervisor in the Charleston Engagement Center. This full-time, leadership opportunity is ideal for individuals looking to leverage experience in an entry level, staff management role. Nationwide growth opportunities are abundant within RNL's engagement center operations team.

About the Position:

The Supervisor is responsible for management and administrative duties related to the professional engagement ambassador development, on-going coaching and mentoring, individual and program performance metrics in Fundraising Management.

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

• Assists the Engagement Center Manager in hiring, coaching and mentoring engagement ambassadors and leads to ensure their professional and personal development as fundraisers and data collectors.
• Responsible for implementation, coordination, of strategies, information, and procedures necessary for reps to perform their jobs efficiently.
• Set expectations for engagement ambassadors by providing coaching and counseling, communicating performance metric expectations, and administering disciplinary action when necessary.
• Convey a professional and positive image internally and externally.
• Communicate effectively via phone and through e-mail.
• Responsible for statistical analysis.
• Responsible for strategic planning on individual Fundraising campaigns.
• Communicate with clients on regularly scheduled project status calls.
• Manage complex client campaigns.

Required:

• Associate degree or equivalent work experience
• Ability to inspire, support and lead team members in a high energy environment
• Ability to plan and prioritize work tasks / functions
• Willingness to learn industry best practices and processes
• Ability to communicate in an appropriate and professional manner
• Capable of working independently, as well as, with others as a greater team
• Willingness to work an afternoon / evening schedule
• Must be able to analyze statistics and offer insight into statistical trending of program/project; a comfort with mathematics is needed
• This job operates in an office setting and routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds)
• Must be able to work in an environment where the noise level is moderate
• Proficiency in Microsoft Office products (MS Word, Excel, etc.)

Preferred:

• Previous supervisor experience
• Previous engagement center experience
• Previous customer service experience

RNL complies with federal, state, and local laws, and/or client requirements regarding mandatory vaccination of its workforce and/or vendors. RNL has safety protocols in place to protect employees, clients, and visitors and you may be required to be fully vaccinated against COVID-19 as a condition of employment. RNL provides exemptions/reasonable accommodations as required by applicable law.

RNL is an Equal Opportunity Employer.