Be a part of award-winning research and impact EMS practices worldwide! Mecklenburg EMS Agency is seeking Telecommunicators to work within our Central Medical Emergency Dispatch (CMED) center, answering, processing, and prioritizing emergency and non-emergency 911 calls. Join a team of EMS professionals dedicated to clinical excellence!

DUTIES AND RESPONSIBILITIES:

• Arrive for work on time, in uniform, well-rested and fit for duty
• Answer, process, and prioritize E911 and non-emergency calls from the public. Includes:
  • Using MPDS to process and prioritize EMS and Fire response requests
  • Using CAD map, Power Map and Primary Service Answering Point information (Phase II location) to accurately identify the locations of incidents.
  • When necessary and appropriate, use outside resources (Language Services, Poison Control, Nurse Line, etc.) to assist with calls processing and prioritization.
  • Establish phone patches as necessary
• Monitor EMS and Mecklenburg County Fire Units in the field via radio and CAD systems. Includes:
  • Relaying scene safety and pertinent patient information to field units responding
  • Establish and monitor radio patches for other agencies as needed.
  • Respond to mutual aid agencies as they respond, and manage those resources appropriately
• Maintain all certifications by attending all appropriate continuing education necessary

QUALIFICATIONS:

• High School diploma or general education degree (G.E.D); or equivalent combination of education and experience
• Current North Carolina Emergency Medical Dispatch and Emergency Medical Dispatch Certification preferred
• Prior experience as EMD/EFD/EMT/EMT-P/Fire Service preferred
• Must complete FEMA classes IS-100, IS-200, and IS-700
• Ability to type at least 40 WPM

This job description (telecommunicator) is classified as an “essential employee” (as defined by Mecklenburg EMS Agency) which requires the employee to report to duty in all types of natural or manmade situations; the employee must adhere to agency disaster work policy.

Interested applicants must complete the online application and upload a resume to be considered for the position.

If you have any further questions, please contact Madison Kiger at MadisonK@medic911.com

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)