*Please note*

• Opportunity: Regular (Direct Hire), Full-Time
• Compensation: $18+ / hour (Depending on skills & experience) Benefits: 15 days PTO, 8 paid holidays, Benefits, 401k +match and more!
• Location: Remote (Must be willing to work Pacific Time hours)
• Schedule: 8 hours / day, 40 hours / week, 5 days on 2 days off, shifts start between 7am-10am Pacific Time, Sun-Thurs or Tues-Sat, MUST be willing to work 1 weekend day
• Training: Provided

Must…

• Have front / back office medical assistant experience in physican office setting (PCP, clinic, urgent care)
• Have customer service experience
• Have call center, healthcare experience (a plus!)
• Be tech savvy and comfortable troubleshooting technology
• Be able to type a minimum of 35 words per minute (WPM)
• Have high speed internet
• Have designated space to work with minimal distractions

Apply directly by clicking or copy/paste into your browser: http://gr.8job.co/ZA2Gk0Fl

Alignment Health was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment Health is committed to transforming health care one person at a time.

When you become part of the Alignment Health team, you provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community.

The Alignment Health Virtual Care Center (VCC) is a collaborative approach to providing patients telehealth services 24 hours a day, 7 days a week. It is intended to provide support for Alignment Health patients by being available to address any concern at any time. This program provides patients with medical and social support through virtual visit when they need it, with the goal of preventing unnecessary hospitalizations, health complications, and unmanaged disease progression that can occur when timely clinical interventions are not provided or are not accessible. The virtual care center program is offered to eligible patients at no cost to them.

Alignment Health is seeking a customer service-oriented, motivated, independent, detail-oriented, and organized remote telehealth coordinator to manage clinical programs and support providers within VCC with day-to-day activities. The telehealth coordinator will report to the senior manager of virtual health. As a telehealth coordinator you will support providers by scheduling appointments, contacting patients for follow up and appointment activities, and providing support to the clinical team as needed. You will also manage calls on the phone queue, assist end users with device or software issues, collaborate with a cross-functional team of clinical operations, outreach and I.T. helpdesk support to successfully manage the VCC. If you're customer service-oriented and passionate about supporting VCC providers and serving Alignment Health members through timely problem solving and solution seeking - we're looking for you!

General Duties / Responsibilities:

(May include but are not limited to)

• Day to day hardware or software troubleshooting and resolution.
• Face to face or remote end user training for device and application use.
• Documenting and ticketing details of requests, resolution, and escalated issues.
• Programming or activation of mobile features on demand.
• Work with members on scheduling appointments, screening for appropriate telehealth platform use and member training
• Working closely with VCC and tech team to troubleshoot basic platform issues
• Obtain medical records from Provider offices, hospitals and SNF’s if necessary
• Schedule all requested appointments in appropriate slots per activity category (inbound / outbound / scheduled)
• Monitor tasks in EHR
• Assist providers with visits preparation needs
• Test telehealth platform with patient to ensure smooth virtual visit

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience:

• Minimum 1 year experience with Apple and android device configuration and applications.
• Experience with iPhone and Android phones.
• Experience with customer service and technical assistance.

Education / Licensure:

• High School degree required.

Other:

• Basic understanding in current mobile device technology, and ability to learn and adapt to Alignment Health specific applications and protocols.
• Proficiency in Microsoft Word, Outlook, Teams and Excel.
• Basic math skills required for data analyzation.
• Able to trouble-shoot and research issues effectively.
• Willing and capable of learning new technologies and adapt to dynamic environment.
• Possess strong customer service skills.
• Technology and automated solutions oriented.
• Organized possessing strong attention to detail and analytical skills while maintaining speed in completing work.
• Efficient working style with strict adherence to deadlines.
• Language Skills: Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Able to write routine reports and correspondence. Communicate effectively using good customer relations skills.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently lifts and/or moves up to 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Scheduling Requirements - Must be available and willing to work:

• Location: Remote (MUST be willing to work Pacific Time schedule)
• Monday through Friday
• Available to work eight (8) hour shifts
• Available to work shifts starting between 7am-10am Pacific Time
• Full time for minimally forty (40) hours per week
• Willing to work weekend shifts (Saturday or Sunday)

Opportunities:

• Careers: http://bit.ly/AHC_Career

Learn more about us:

• Our Vision: http://bit.ly/AHC_OurVision
• Newsroom: http://bit.ly/AHC_Newsroom
• CareAnywhere: http://bit.ly/AHC_CAW
• 24/7 Access to Care: http://bit.ly/AHC_247_AccesstoCare
• Why Join the Clinical Team: http://bit.ly/AHC_ClinicalTeam
• Vivify - Home Health Monitoring: http://bit.ly/AHC_VivifyHomeHealth
• Access On-Demand Concierge: https://bit.ly/ACCESSConcierge

Read about our exciting growth:

• Forbes: http://bit.ly/AHC_Forbes
• BusinessWire: http://bit.ly/AHC_BusinessWire
• Alignment's Website: http://bit.ly/AHC_Expansion

Follow us on:

• LinkedIn: http://bit.ly/Alignment_LinkedIn
• Instagram: http://bit.ly/AHC_Instagram
• Facebook: http://bit.ly/AHC_Facebook

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Referral program
• Vision insurance
• Wellness program

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Work setting:

• Remote

COVID-19 considerations:
Alignment Healthcare is committed to taking the precautions necessary to ensure we provide a healthy and safe work environment for our employees. We are conducting pre-screens daily, providing masks, hand sanitizer, protective barriers, and more!

Application Question(s):

• How many words per minute are you able to type (WPM)?
• Are you able to provide proof of internet connection?
• Have you ever worked remotely (yes or no)? If yes, how many years of remote work experience do you have?
• On a scale of 1-10 (1 being not at all and 10 being extremely proficient), what is your level of comfort using technology (specifically iPhone and Android devices)?
• Are you able and willing to work at least Saturday OR Sunday? (Note: You will not be required to work both.)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office (Word, Outlook, Excel, Power Point): 1 year (Preferred)
• Medical Assistant (PCP, Clinic, Urgent Care): 1 year (Preferred)
• Care Coordination: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: Remote

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