**2 vacancies - Seeking ideal candidate throughout all of Wisconsin (open statewide only) - Work from home opportunity! - Monday through Friday**

Position Summary:

The Transportation Associate offers support and technical assistance to the Care Management Division by promoting, enhancing, and facilitating access to transportation services, including integration, and coordinating services for individuals with disabilities, older adults, and low-income individuals.

Essential Competencies:

Accountability

• Schedules transportation upon request from members and/or IDT staff.

Critical Thinking

• Coordinate services that align our members need with provider benefits.

Commitment to Excellence

• Develops and maintains a transportation call center for use by LCI members and assisting members in accessing reliable and cost-effective transportation.
• Develops training for IDT staff and members to create awareness and knowledge of public and alternative transportation options available within the local communities served by LCI.

Interpersonal Awareness

• Demonstrate emotions appropriate to the situation and continue to perform steadily and effectively.
• Respond constructively to emotional situations, high pressure, and conflict.
• Respect other opinions and concerns and value diversity in thought and action.

Relationship Building

• Supports IDT functions in entering authorization data for approved transportation.
• Collaborates with the Network Relations Team to address identified gaps in transportation services and/or quality issues and provides education and support to vendors.

Organizational Regard

• Cooperates with local transportation service providers to ensure optimum transportation opportunities for customers considering mandates, regulations, and expectation.
• Participates in community, including local and statewide, transportation/mobility coalitions to improve community access.

The duties listed above are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Work Relationships and Scope:

Performs assigned work independently with general direction provided by the designated Community Integration Manager. This position requires a thorough understanding of the Family Care program. Effective written and verbal communications and development of positive working relationships with others are critical to successful performance of the duties required of this position.

• High School Diploma and experience which provides the necessary knowledge, abilities, and skills to complete essential job duties.
• Family Care or IRIS experience preferred.
• Able to develop knowledge of regional transportation resources, systems and processes.
• Understand the role of transportation in promoting community integration.
• Understand the unique transportation challenges faced by persons with disabilities, older adults, veterans, transitioning youth, and low-income individuals.
• Utilize a creative, collaborative and solution-focused approach to address unique community challenges related to accessible transportation.
• Receptive to gaining an understanding of, assessing and utilizing varying technologies to facilitate mobility management services.
• Ability to design, develop, and present training programs and materials, including conducting needs analysis and program evaluation; plan, prioritize and organize work effectively; work successfully under pressure and to meet deadlines; analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made, and follow up with feedback where appropriate.
• Infrequent travel throughout the LCI service area and throughout the state.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

In evaluating candidates for this position, Lakeland Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Working Conditions:

Work is performed within an office or telework location, with minimal chance for personal injury. Fulfill multiple priorities within established deadlines. Work hours are generally during normal business hours; however, unscheduled evening and weekend work may occasionally be necessary to fulfill responsibilities of the position.

Utilize a personal computer in a Windows environment including MS Office (Word, Excel, Access, and PowerPoint). Occasional travel between offices; out-of-town and overnight business travel may be required. Must be a licensed driver and have access to an insured vehicle.

Acknowledgement:

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all-inclusive. It does not state or imply these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

APPLICATION DEADLINE DATE: Accepting until filled.

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Lakeland Care offers the Family Care Program to support the elderly and adults with disabilities population. We serve in 22 counties in the Central to NE regions of Wisconsin and have 11 offices (Crivitz, Fond du Lac, Green Bay, Green Bay East, Manitowoc, Marinette, Oshkosh, Shawano, Rhinelander, Wausau, Wisconsin Rapids).

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.