What you’ll be doing

• Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email
• Refers service or billing issues to designated departments for investigation
• Processes and inputs customer orders and receipts within the TMS, Mercury Gate
• Generates all related paperwork and necessary information required for customer orders.
• Tracks/traces orders using TMS and Online Tracking Websites
• Communicates any discrepancies found during track/trace to account owner
• Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
  
  • Maintains current and accurate procedure material which details the processing requirements for each account
• Prepares reports concerning customer services activities
• Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics
• Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities.
• Other duties as required and assigned

Requirements

• High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred
• Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
• Experience in customer service position preferred
• PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365
• Ability to communicate professionally with internal and external stakeholders
• Ability to effectively present information and respond to questions from groups of
• managers, customers, and co-workers
• Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or
• schedule form
• Ability to prioritize and meet expected deadlines