We are a successful automotive group seeking a support person for our BDC Service Team who will drive results, provide extraordinary customer care while handling outbound and inbound phone calls. Full and part time positions available.

BDC Representative Qualifications:

• Possess time management skills and be able to work independently
• Take direction well
• High school diploma or GED equivalent
• Clean background check
• Bi-lingual preferred
• $17.00/hour + a monthly bonus
• Full-Time and part-time positions available
• Company service hours are Monday through Friday 7:30-6 and Saturday 7:30-3. Alternating Saturdays.
• You will be provided with complete paid training.
• The ideal candidate will be empathetic and truly care about customers, participate in continued training and coaching, and strive to be a committed team player.

BDC Representative Responsibilities:

• Set appointments
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
• Provide superior customer service and achieve highest degree of customer satisfaction
• Meet specified monthly targets and goals
• Direct customers to product information resources, including those available on the internet
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude
• Handle outbound and inbound calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring to the appropriate person.
• Confirm next-day appointments.
• Follow all BDC department and company policies and procedures.
• Provide exceptional customer service by treating guests with courtesy, respect, and thinking outside the box to serve their needs.

BDC Representative Preferred Skills and Experience:

• Prior customer service or BDC experience preferred, but not required. We are willing to train and develop the right individual.
• Excellent customer relationship skills
• Self-starter, motivated and success driven
• Confident, positive and high energy presence
• Strong communication skills
• Team-oriented with a desire to achieve both individual and collective goals
• Must be able to pass background and drug screenings
• Excellent oral and written communication skills.
• Strong computer skills, with the ability to manage multiple applications at once.
• Strong organizational and multi-tasking skills.
• Maintain a professional demeanor and appearance at all times.
• Ability to learn and operate within various computer programs.
• Ability to work a flexible schedule.

BDC Representative Benefits:

• Medical, dental & vision benefits
• Paid Time Off
• 401 plus company match
• Employee discounts
• Long- and short-term disability

You must be able to pass a drug test and a background check. We are an Equal Opportunity Employer.

OUR STAFF DOES NOT INTERACT WITH CUSTOMERS BUT TO KEEP OUR STAFF AS SAFE AS POSSIBLE, WE'VE INSTALLED CLEAR PLASTIC BARRIERS, PROVIDED MASKS, CLEAN OUR OFFICE NIGHTLY, AND ALWAYS HAVE HAND SANITIZER AVAILABLE TO OUR STAFF AND CUSTOMERS.

Work Remotely

• No

Job Types: Full-time, Part-time, Temporary

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
OUR STAFF DOES NOT INTERACT WITH CUSTOMERS BUT TO KEEP OUR STAFF AS SAFE AS POSSIBLE, WE'VE INSTALLED CLEAR PLASTIC BARRIERS, PROVIDED MASKS, WE CLEAN OUR OFFICE NIGHTLY, AND ALWAYS HAVE HAND SANITIZER AVAILABLE TO OUR STAFF AND CUSTOMERS.

Experience:

• automotive: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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