• Apply online by completing the application above and/or submitting your resume

• Let’s Talk!

• Let’s Meet!

• It’s a FIT!

Job Description

The Collection Specialist is primarily responsible for general loan collection at the bank, with a particular focus on the dealer loan program. This position is responsible for developing relationships with customers, negotiating payment plans to collect outstanding debts in a timely manner, and for coordinating legal action, such as the disposition of assets, when necessary.

Duties & Responsibilities

• Reviews the loan delinquency list on a weekly basis and coordinates customer contact and ongoing collection strategy collaboration with lending staff.
• Advises customers of payment options available and suggests satisfactory methods of payment.
• Negotiates suitable payment plans and maintains detailed records of all customer interactions.
• Develops and maintains a working knowledge of collection laws and regulations and follows the Bank’s standard operating procedures on required documentation. Communicates with lawyers, dealerships, and insurance companies to institute legal action when customers fail to pay their debt in a timely fashion.
• Manages customer information related to delinquent customers in the lending software programs.
• Performs other duties as assigned by management.
  
  
  

Education & Work Experience

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs consistently, critical and creative thinking, ethical framework, ability to operate a variety of office equipment (i.e., computer, telephone, copy/fax machine) Organization, prioritization, and time management skills are necessary.

Competencies

Sufficient knowledge in banking, proficiency in Microsoft Office products, working knowledge of Jack Henry, communication, customer service, presentation skills, attention to detail, results-driven, problem-solving/analysis, ability to multi-task under high-pressure environment. Good written and verbal communication skills, along with good negotiating skills.